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LIVRAISON

Si vous avez récemment acheté en ligne avec nous, vous avez peut-être connu des délais de livraison prolongés. Nous sommes désolés, cela est dû à un volume important de commandes et à de légers retards avec nos transporteurs. Merci de votre compréhension. Nous mettons tout en œuvre pour que vos commandes vous soient expédiées le plus rapidement possible.

Livraison standard

3 a 5 jours ouvrables

France
15,50€

Livraison échantillons

La poste

France
1,50€

Livraison tapis

3 a 5 jours ouvrables

France
25,50€ Frais par tapis
Nos tapis unis (Soho, Shoreditch, Fitzrovia and Belgravia) sont produits a la demande et sont livrés entre 4 et 6 semaines apres réception de la commande

Nous espérons que vous serez satisfait de votre commande de peinture. Toutefois, si pour quelles que raisons que ce soient vous n’êtes pas entièrement satisfait, nous serons heureux de vous accorder le remboursement de toutes les marchandises retournées dans un délai de 30 jours à partir de la date d’expédition de votre commande et sous réserve que celles-ci soient impérativement accompagnées des documents de retour, dans leur emballage d’origine, non-utilisées et dans un état de revente parfait.

Passé ce délai, seuls les retours de marchandises autorisés par votre service clients seront remboursés.

Les colis sont retournés à vos frais. Nous vous recommandons vivement de demander un justificatif d’envoi auprès de votre bureau de poste car nous ne serons tenus responsables de votre colis qu’après réception de celui-ci dans nos entrepôts. Les colis perdus en cours d’acheminement ne seront pas considérés retournés.

ARTICLES NON REMBOURSABLES

Nous n’accordons pas de remboursement sur les commandes de peinture en pot et sur les échantillons de Tissus et Papiers Peints.

* Aucune des conditions ci-dessus n’affectent légalement vos droits lorsque les marchandises sont défectueuses ou non comme défini. Pour de plus amples informations, veuillez-vous reporter à nos Conditions Générales de Ventes.

PROCEDURE DE RETOUR DES COMMANDES EN LIGNE

  1. Pour démarrer la procédure de retour en ligne, veuillez-vous connecter avec le login du compte que vous avez utilisé pour placer votre commande. LOGIN
  2. Identifiez la commande que vous souhaitez retourner et appuyez sur la touche Retour. (Seules les commandes susceptibles d’être retournées seront affichées. Veuillez-vous référer à nos conditions de retours ci-dessus).
  3. Sélectionnez le produit que vous souhaitez retourner. Indiquez la quantité et les raisons du retour.
  4. Dès que votre demande de retour aura été validée, vous recevrez un bon de retour et une étiquette de retour indiquant l’adresse où vous devez retourner votre colis.
  5. Veuillez-imprimer une copie de chaque document pour chaque colis à retourner.
  6. Insérez le bon de retour à l’intérieur du colis et collez en bonne place et correctement l’étiquette de retour à l’extérieur du colis. Ces documents sont indispensables afin que nous puissions identifier votre retour, et ce pour chaque colis.
  7. Si vous retournez un produit défectueux, veuillez-préciser si vous souhaitez un remplacement ou un remboursement. Afin que votre retour soit traité dans les plus brefs délais, nous vous rappelons qu’il est impératif que les marchandises soient correctement emballées dans l’emballage d’origine dans lequel vous les avez reçues.
  8. Toutes les marchandises commandées sur notre site internet peuvent être retournées et remboursées à l’exclusion des échantillons de tissus et papiers peints et la peinture. Tous les produits doivent être retournés dans leur emballage et avec leur étiquette d’origine dans des conditions parfaites pour leur revente.

Toutes les marchandises retournées seront inspectées dès leur réception. Nous pourrons être amenés à déduire des frais sur notre remboursement si la marchandise a subi une perte de valeur due à une mauvaise manipulation de votre part. Nous traiterons votre retour aussi rapidement que possible et vous informerons par e-mail dès que nous aurons effectué le remboursement ou le retour.

Le remboursement des marchandises sera effectué par Designers Guild dans les plus brefs délais selon le même mode de paiement utilisé à la commande et dans un délai de 14 jours ouvrables après la réception des marchandises. Veuillez-noter que les frais de transport de retour ne seront pas remboursés. En complément de nos conditions de retour, vous avez un droit de rétractation de votre commande de 14 jours ouvrables à partir de la date de réception des marchandises. Votre annulation sera effective à réception d’un courrier de votre part et sous réserve que les marchandises soient retournées dans leur état d’origine, non-ouvert et non-utilisées.

Veuillez-vous reporter aux conditions de retour inclues dans nos Conditions Générales de Ventes. Vos droits légaux ne sont en rien affectés par ces conditions.