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Delivered within 5 - 7 business days
Please note it is our couriers' responsibility to deliver your parcel to the front door of the given address only. Excludes rugs & furniture.
Not going to be in? No problem, your order can be delivered to a UPS collection point near you (excludes: rugs & furniture)
You must collect your parcel within ten days of being notified that it is ready for collection, or it will be returned to us and you will have to contact our Customer Services department.
Standard Rugs
Standard Delivery 5 - 7 business days
Large Rugs
Standard Delivery 3 - 5 business days
Extra Large Rugs
Standard Delivery 3 - 5 business days
Standard Delivery 5 - 7 business days
Free delivery on all sample pots
Due to high demand for sample pots delivery may take up to 2 weeks.
Delivered within 3 - 5 business days
Up to 4 samples
4 samples & over
Our trusted partner, Prestige, handle our White Glove Delivery Service. Their fully trained two-man teams guarantee proper placement of items in your home. All goods will be assembled, positioned in a room of your choice and packaging removed as part of the service. If you require old items to be removed to make room for your new item, this can be arranged at an additional charge.
Prestige will aim to accommodate all customer preferences for delivery date and time but this is still at the discretion of the courier.
All goods handled are held in transit insurance.
It is very important that you inspect your product upon delivery, as we’ll ask you to sign a form confirming that it was received in good condition. This does not affect your statutory rights.
For large furniture items, please note that there may be additional charges if lifts aren’t available on site at apartment buildings.
If your choice of rug does not meet your requirements this may be repackaged and brought back within our white glove service, the cost of this on the same day would be £25. If a collection of the rug is required at a later date the cost will be £90.
Due to insurance reasons, customers own furniture may not be moved on site by the attending Prestige team.
Designers Guild offers a convenient alternative to home delivery. Choose from over 2700 local shops nationwide and collect your order at your convenience. Participating shops are part of the UPS Access Points™ network.
UPS Access Points offer a broad range of opening hours (e.g. early in the morning, late in the evening and during the weekend).
Delivery to a UPS Access Point will be within 3-5 working days of placing your order. Once you have selected your pickup location, enter your mobile phone number or email address under Pickup Details to be notified when your order is ready for collection.
You have 10 calendar days to collect your parcel at the chosen access point. After the 10th day, your parcel will be returned to us and you will have to contact our Customer Services department at shoponlineuk@designersguild.com to arrange an alternative delivery.
Please bring with you a proof of your identity to collect your parcel; you will need to bring your order number plus a government-issued ID (i.e. passport, driving licence, foreign national ID or military ID).
If you don’t have a government-issued ID you can bring any other photo ID containing your full name along with one of the following: a utility bill, telephone bill, council tax bill, wage slip or bank statement.
NOTE: This delivery method is not applicable on fabric, wallpaper, furniture, headboards or rugs due to UPS restrictions.
1. Choose a UPS Access Point as your delivery option when you place your order
2. UPS handles delivery from our warehouse to your chosen UPS Access Point
3. You are notified that your parcel is ready to collect at a time convenient to you. You have ten days within which to collect.
4. You collect your parcel, not forgetting to bring identification with you.
Government issued Photo ID: Driving License, Passport, Foreign National or Military ID or Any other Photo ID containing your full name, along with one of the following documents containing your full name: Utility/Phone Bill, Council Tax bill, wage slip, or bank statement.
If someone else is collecting on your behalf, he/she needs to bring your Photo ID based on the above criteria, as well as show his/her own government issued ID.
The UPS Access Point will record their signature, name, type of ID presented, and the number of each ID for record purposes.
Fabric and wallpaper samples are sent via Royal Mail First Class to the UK & Eire.
All other products will be delivered by UPS, you will be notified when your order has been despatched via SMS or email if mobile number is not provided. To change your delivery instruction preference you must download the UPS My Choice App or contact our customer services team at ukonlinesales@designersguild.com Once you have downloaded the App you will be able to set your delivery preferences. If you are unavailable for delivery you can request that goods are left in a safe place, delivered to a neighbour, diverted to an alternative address, or delivered to a local UPS access point. Please ensure that the safe place you choose is protected from the elements and is guarded from public view to avoid damage and theft. Please note we will not be liable for any loss or damage once the driver has delivered to the ‘safe place’. Should you not download the UPS app and are unavailable to accept delivery your parcel will be sent to a local UPS access point ready for you to collect.
Paint cards are delivered free of charge.
Furniture, Paint, rugs and sample orders are always despatched separately to other goods.
Orders must be placed by 12 noon (10am for paint orders) on the previous working day for our next working day delivery service.
For security reasons, parcels may require a signature.
If you would like any additional information about deliveries please contact our customer services team at: ukonlinesales@designersguild.com
We hope you are happy with your order, but if for any reason you are not, please read on for our returns policy.
All goods sold on our website can be returned for a refund excluding fabric and wallpaper samples, and paint which is mixed to order and can not be refunded. All items must be returned with original packaging and tags in re-sellable condition.
Alternatively, if you have not yet registered with us, please refer back to our order confirmation e-mail, and click on the link below the statement. If you don't have a password, you can create one by visiting user login and from there, you will be able to quickly arrange your return.
We strongly recommend that you return all items via registered post so that you have proof of dispatch in case an item is lost. Please make sure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Please note also that postage cannot be refunded.
Terms & Conditions apply.
You will be contacted by our carrier to let you know the day when they would like to make their delivery to you, at that time you will have the option to upgrade from our standard delivery service to delivery within a specified time frame, or to Saturday delivery. The carrier will be able to let you know what the charge for this additional service will be. You will also be provided with the name and telephone number of the delivery crew.
We would ask you to make sure that passage is clear through your property for delivery to take place and that doorways, corridors and stairwells are sufficiently large to accommodate the delivery. Deliveries above the fifth floor are dependent on access to a lift or the delivery weighing no more than 60 kilos. Our delivery crew will wear protective covering over their boots when they deliver, so your floors will be protected.
Please make sure your phone number is added to your account details when you place your order so that we can contact you when delivery is ready to be made. Orders cannot be cancelled once production has began, should you have any problems please contact customer service as soon as possible. Please refer to our l1355 before making your purchase.
Delivery service shall include delivery to the room of your choice in your property, unwrapping and removal of all packaging, and the assembly of any beds.
It is very important that you inspect your product upon delivery, as we'll ask you to sign a form confirming that it was received in good condition. This does not affect your statutory rights.
The Designers Guild Bedroom Furniture Collection pieces are made to order and cannot be returned unless they are faulty. If you are unhappy with the quality please email us at shoponlineuk@designersguild.com within one working day of delivery, if possible including a couple of photographs of the fault. Our Customer Service team will assess your complaint and will come back to you within one working day. Please note our mattresses can only be returned if they are unopened and in the original packaging.
We are unable to arrange collection through third party couriers. Customers must provide proof of purchase and identification upon collection.
Parcels will be held for 4 weeks in our stores and distribution centre. After this time they will be returned to us and a full refund will be issued.
Click and Collect service is unavailable for our Fabric and Wallpaper samples.
267–277 King's Road
London
SW3 5EN
Monday - Saturday 10AM - 6PM
76 Marylebone High Street
London
W1U 5JU
Tuesday - Saturday 11AM - 5PM
900 Coronation Road
London
NW10 7PH
Monday - Friday 9AM - 5PM
We hope you will be delighted with your order. However, if for any reason you are not completely satisfied, we are happy to offer a refund on goods returned to us in perfect condition, unwashed, unused and with their original packaging.
Returns will be accepted on orders within 30 days of their despatch date and within 30 days of purchasing in-store. Items returned outside of this period will only be refunded if the return has been authorised by our customer service team or store team member.
You can return your order to the below stores and warehouse for free:
King's road showroom and homestore
Marylebone high street homestore
Simply bring your parcel with proof of purchase/order confirmation. We will process your return as quickly as possible and will notify you by e–mail once your refund or replacement has been processed. Within 7–14 working days the refunded amount will be credited to your account.
We are unable to offer refunds on any of our mixed to order paint range, our made-to-order bedroom furniture range, fabric and wallpaper orders, upholstery orders and mattresses as well as our Fabric & Wallpaper samples, as these are bespoke products and are exempt from cancellation law.
Returns will be accepted on orders within 30 days of their despatch date and within 30 days of purchasing in-store. Items returned outside of this period will only be refunded if the return has been authorised by our customer service team or store team member. The refunded amount will be credited to your account within 7–14 working days.
If you have an online account with us please login and follow the steps on the right hand side.
If you do not have an account and checked out as a guest, then please make sure you include your order number clearly on or in the parcel and return your package to the below address.
When posting, we strongly recommend that you return the items to us via registered delivery with sufficient insurance cover, as Designers Guild will not accept any responsibility for items lost or damaged in transit. Please note that as per our terms and conditions, postage fees are non-refundable.
Please note Designers Guild does not cover the cost of returns. Items can be returned free of charge at our stores. Please see returns in-store tab for further information.
We are unable to offer refunds on any of our mixed to order paint range, our made-to-order bedroom furniture range, upholstery orders and mattresses as well as our Fabric & Wallpaper samples, as these are bespoke products and are exempt from cancellation law.
FAO RETURNS DEPARTMENT
DESIGNERS GUILD
UNIT 10 MATRIX PARK
900 CORONATION ROAD
PARK ROYAL
LONDON
NW10 7PH
1. To begin our automated returns procedure please login with the account details you used to place the order. If you can't remember your password use the password reset option to create a new password to allow you to access your order history.
2. Locate the order that you wish to return and press the returns button. (Only qualifying orders will display the returns button).
3. Select the product you wish to return and enter the quantity and reason for the return. Please contact customer services on shoponlineuk@designersguild.com if your items are not displayed.
4. Once you have submitted your returns request you will be presented with a returns note. Please print a copy of each returns note and include in every parcel you are returning, this paperwork is essential for us to identify your return.
5. Please see the returns address and posting recommendations to the left.
6. If returning a faulty item, please indicate if you require a replacement or refund.
All returned goods will be examined upon receipt, and if any items to do meet the standard state above our customer service team may contact you. We will process your return as quickly as possible and will notify you by e–mail once your refund or replacement has been processed.
Your payment for the goods will be refunded by Designers Guild as soon as possible by the original payment method, no later than 14 working days after we have received the goods. Please note that the cost of returning your goods will not be refunded. In addition to our returns policy, you have the legal right to cancel your order within fourteen working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition.
Please see the cancellation right section in our terms and conditions. Your statutory rights are not affected.
Returns will be accepted on orders within 30 days of their despatch date and within 30 days of purchasing in-store. Items returned outside of this period will only be refunded if the return has been authorised by our customer service team or store team member. The refunded amount will be credited to your account within 7–14 working days.
To return rugs, you must contact us on +44 (0)207 893 7760 or via email shoponlineuk@designersguild.com We will then arrange for UPS to collect the item from you. Returns can be collected from your home, work or alternative address. Please note the courier does not offer timed or weekend collections. There is a charge of £25 for this service.
All rugs need to be returned with the original plastic wrapping and box. If you no longer have the original packaging, please contact our customer service team, who will despatch another to you free of charge.
Alternatively, you can return your rug to our King’s Road Homestore or our Coronation Road Distribution Centre free of charge. Please note rugs cannot be returned at the Marylebone High Street Homestore.
Under the Consumer Contracts Regulations 2013, if you buy online or by phone your consumer rights entitle you to a full refund if you request one in writing (this includes email) within 14 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below. It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused. Please note that we will not refund the cost of returning the items to us; only original delivery charges where applicable. Please view our contacts page for information on how to get in touch with us.
*Please note that products sold as part of a special set can only be returned as a complete set and not as component parts.
*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For further details of your rights to cancellation under the Consumer Contract Regulations 2013, please see our Terms & Conditions.