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I recently purchased two Christian Lacroix Jaipur Stripe Azure Cushions from The Designer Guild one of them had been damaged and badly repaired i rang Customer Services and spoke with Misba who was very apologetic and extremely helpful within days i received a perfect replacement.
Well done Misba.
We deliver to the UK, Channel Islands and Isle of Man.
Standard delivery (1 - 5 business days): Free
Express delivery (1 - 2 business days): from £9.95
Rug delivery: Free
Furniture delivery: from £20.00
Large furniture delivery: £90.00
Made to order furniture delivery (10 - 12 weeks): from £50.00
Lighting: (5 - 7 business days): Free
Paint sample pots delivery: Free (3 - 5 business days)
Fabric & Wallpaper sample delivery: Free if you order 4 or more samples
Not going to be in?
No problem, your order can be delivered to a UPS collection point near you (excludes: lighting, rugs & furniture)
"Click & Collect" your order from one of our London flagship stores for free (excludes: lighting, rugs & furniture)
For more information and T&Cs, please visit our Delivery & Returns Information page
We hope you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund on most goods returned to us within 30 days from the despatch of your order, provided that you return items along with the specific returns information slips for those items, they are in their original packaging and they are in an unused, resellable condition.
We are unable to offer refunds on any of our mixed to order paint range, our made-to-order bedroom furniture range, upholstery orders and mattresses, or our Fabric & Wallpaper samples. This does not affect your statutory rights.
To return rugs, you must first contact us on +44 (0)207 893 7760 or via email shoponlineuk@designersguild.com. There is a charge of £25 for this service.
For more information, please visit our Delivery & Returns Information page.
