Usual Shipping cost:
$0.00 – $100.00: $15 standard shipping
$101.00 – $349.99: $18 standard shipping
$350.00 and over free shipping
All shipping options will take approximately 7–10 working days to arrive with the exception of our plain rugs (Soho, Shoreditch, Fitzrovia and Belgravia) as these are made to order and take up to 4–6 weeks for delivery from receipt of order. Orders to one address may be delivered in one or more deliveries. In the case of an order containing out of stock items, customers will be given the option at check-out of either part shipment or to wait for all goods to be in stock before shipping.
Orders that are part shipped will be charged an additional, one off payment of $5.00, regardless of how many shipments are made.
Any delivery timescales are indicative only. Please note that working days exclude Saturdays, Sundays and Bank Holidays.
For security reasons all parcels must be signed for on receipt. If you will not be at home during normal office hours you can provide us with an alternative delivery address where someone will be available to sign for your parcel.
If you would like any additional information about deliveries please contact our customer services team at: [email protected]
We hope you will be delighted with your order. However, if for any reason you are not completely
satisfied we are happy to offer a refund on all goods returned to us within 30 days
of your receipt of goods provided they are in their original packaging and
in an unused condition.
Items returned outside of this period will only be refunded if
the return has been authorised by our customer service team.
If part of your order is faulty, you will be given the option of a replacement or refund.
- To begin our automated returns procedure please login
with the account details you used to place the order.
- Locate the order that you wish to return and press the returns button.
(Only qualifying orders will display the returns button, please refer
to our returns policy above).
- Select the product you wish to return and enter the quantity and reason for the return.
- Once you have submitted your returns request you will be presented
with a returns note and returns label detailing the address that you
need to send your parcel(s) to.
- Please print a copy of each for every parcel
you are returning.
- Place the returns note inside the parcel and clearly
and securely attach the returns label to the outside of the parcel.
This paperwork is essential for us to identify your return.
PLEASE NOTE we cannot accept returns or process refunds
if the paperwork is not attached to each parcel.
If returning a faulty item please indicate if you require a replacement or
refund. Please remember that in order for the return to be processed without delay
you must ensure that the goods are wrapped securely in the same outer packaging
in which you received them.
All returned goods will be examined upon receipt as for reasons of hygiene
we are unable to offer refunds on any opened or used goods. We will process your
return as quickly as possible and will notify you by e-mail once your refund or
replacement has been processed.
During busy periods, please allow a maximum of 30 working days for your refund, replacement or exchange to be processed.
Your payment for the goods will be refunded by Designers Guild as soon as
possible by the original payment method, no later than 30 working days after
we have received the goods. Please note that delivery charges are not refunded.
In addition to our returns policy you have the legal right to cancel your
order within seven working days from the date of receipt of the goods if you
send us a notice of cancellation in writing and return the goods to us in their
original, unopened and unused condition.
Where goods are delivered to a third party you may also exercise this right if you are able to return the
goods to us in their original, unopened and unused condition.
Please see the cancellation right section in our terms and conditions.
Your statutory rights are not affected.