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Fabric & Wallpaper samples will be sent via Royal Mail and will take between 3 and 5 working days to be delivered.
Our furniture is made to order and cannot be returned unless faulty. Please see our furniture Measuring and Fitting Instructions in the Fit Guide section to make sure that your chosen piece can be delivered and will fit in your home.
Medium furniture
(Including: Upholstered Chairs & Ottomans)
Made to order within 10 - 12 weeks
Standard Delivery 3 - 7 business days
Optional White Glove Delivery Service up to 14 days*
Large furniture
(Including: Upholstered Beds, Daybeds, Headboards, Sofas & Mattresses)
Made to order within 10 - 12 weeks
Standard Delivery 3 - 7 business days
Optional White Glove Delivery Service up to 14 days*
We hope you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund on most goods returned to us within 30 days from the despatch of your order provided you return the items using our returns paperwork, they are in their original packaging, unopened and in an unused resellable condition.
We are unable to offer refunds on any of our paint ranges, our made-to-order bedroom furniture range and mattresses, or our Fabric & Wallpaper samples. This does not affect your statutory rights.
To return rugs, you must first contact us on +44 (0)207 893 7760 or via email shoponlineuk@designersguild.com.
For more information, please visit our Delivery & Returns Information page.