Careers | Designers Guild

Current Vacancies

Ecommerce Customer Service Coordinator

Location: Kings Road, London SW3
Apply Before: 30th juni 2021

We are looking for an excellent customer service coordinator to interact with our online customers to respond to queries, concerns and requests about products and services whilst offering the highest level of service at all times.
In addition this role will support both retail sales and the office administration function of our flagship store.

A summary of the key responsibilities of this role is as follows
• Ensure outbound orders are processed accurately and within the agreed service levels
• Liaise with other departments to meet customer demands
• Facilitate customer returns within set time periods
• Anticipate, identify and resolve problems that could delay the release or movement of orders
• Deal directly with customers either by telephone, email or live chat.
• Liaise weekly with the Ecommerce Sales and Marketing team
• Manage returns and issue refunds daily
• Reply to Feefo comments positive and negative
• Process B2B product orders and samples.

The ideal candidate will demonstrate exceptional customer service skills and possess the ability to use their initiative coupled with excellent time management skills and the ability to meet strict deadlines.
Excellent written and spoken English is an essential requirement for this role.


Please apply in writing including a CV and accompanying letter stating both current and expected salaries to  [email protected]

Please note that only successful candidates will be contacted.

No agencies, please.

Showroom Interiors Sales Consultant - Kings Road

Location: Kings Road, Chelsea SW3
Apply Before: 24th juni 2021

We are looking for a full-time (40 hours, 5 days per week), dynamic, sales driven Sales Consultant to join our team at our flagship fabric showroom in Chelsea.

Applicants must have relevant sales experience and a knowledge of and interest in soft furnishings. Experience of dealing with fabrics in a retail environment is an advantage. You will be expected to promote sales, advise customers on interior decoration and maintain the high standards required by the company. A keen interest in contemporary design and furniture is a bonus.

Please apply in writing including a CV and accompanying letter stating both current and expected salaries to  [email protected]

Please note that only successful candidates will be contacted.

No agencies, please.

Designers Guild is an expanding global company famous for its innovative, creative designs in home furnishings and interior design.

For over 30 years our reputation and distinctive image has been developed and as we grow we continually seek to recruit dynamic, motivated and committed employees. We value individual talent and have exciting opportunities within a wide range of jobs.

Designers Guild strives to be an equal opportunities employer and does not discriminate on the grounds of race, sex, disability, sexual orientation, religion or belief, age, marital status, national origin, or any other basis protected by applicable law.

We offer competitive salaries and benefits. We will also provide you with training and development to help you succeed. To find opportunities that interest you, please look at our current vacancies on this page, which will also show details of how to apply. We will only contact those persons selected for further consideration.

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